One of the pioneers in the telemarketing field, walter services has been Germany’s leading service provider for customer and service centres for more than 25 years. The company’s 13 sector-specific subsidiaries run a total of 43 customer and service centres in 19 locations in Germany, Poland, Austria and Switzerland. walter services is consistently extending its service spectrum and its sector-specific competence through expansion and strategic alliances. As a customer process service provider, walter services takes on individual elements of customer communication or functions as a competent outsourcing partner for the entire customer value chain. Customer process outsourcing is a service that benefits clients who give priority to cross-media customer communication and professional contact management. At walter services, specially trained employees gather all customer data with relevance for CRM – e.g. calls, e-mails, faxes or chat – before recording them in a unified database and analysing them.

The cooperation between walter services and the EOS Group began to pool the expertise of these two strong partners in late 2002. Since then, the current and prospective clients of both companies have benefited from a cooperation that still has no parallel in Germany. Together, EOS and walter services offer integrated services in the field of customer and receivables management. While walter services has now added comprehensive receivables management to the range of services it offers, EOS has brought all aspects of telemarketing into its own spectrum. The cooperation also benefits from the wide-ranging competence of walter services in customer support and customer bonding. In this way, call centre services support a customer relationship throughout its entire life cycle.

If you have any queries about this cooperation, please contact:

KG EOS Holding GmbH & Co
Michael Weinreich
Steindamm 71
20099 Hamburg, Germany
Tel.: +49 40 2850-1625