Telephone training

Pitch it right

Since it is easier to address the individual situation of your defaulting customers in a personal talk, telephone calls are often more successful than written reminders when you are trying to recover outstanding amounts. It is important to use the right words and strike the right note. If you can do that, it is possible to reach an agreement that is acceptable to all parties.

How can we help you?

Would you like to make your telephone calls to defaulting customers more professional? Then ask us. We can help you by providing practical telephone training sessions.

Your staff will learn to respond flexibly to different telephone situations. Lines of argument boost confidence in dealing with defaulting customers. Tips and tricks from our call centres will show you how you can successfully approach debtors in a range of different situations without losing them as customers.

We show you how to strike the right note.

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