Debt collection with head and heart
The EOS Group is the international debt collection expert
Professional debt collection is a highly significant activity because shortfalls in payment are one of the most frequent causes of corporate insolvencies and put a company’s cash flow at risk, regardless of how large or small the company in question is.
EOS has long experience and sector-specific expertise in the area of debt collection. With our help, your incoming payments are safeguarded and you can concentrate on your core business. Our experts are there to help you recover your receivables from private and commercial customers.
They do this by means of written reminders, debt collection by phone and direct person-to-person conversations with the defaulting customer, all with the aim of securing payment of your outstanding receivables. In addition to the traditional methods, we also use modern receivables management tools such as reminders by e-mail.
Needless to say, your customers are treated with respect. We are very aware of the importance of preserving existing business relationships. Our objective is therefore to recover the receivable without compromising the relationship between you and your customer.
EOS debt collection – our service spectrum
Pre-litigation debt collection
For pre-litigation debt collection you instruct us to collect your outstanding receivables. Applying modern methods, we ensure that your customer resumes payment. The objective is to close the cases at low cost and out of court.
Debt collection by telephone
In one-to-one talks with defaulting customers, our qualified employees apply sensitivity and well-founded arguments to get payments moving again. In these meetings, the focus is on finding individual solutions that accelerate resumption of payment without jeopardizing the customer relationship.
Debt collection in the field
Our sales force pays on-site visits to debtors in order to establish personal contact and convince them to resume payment. What we want is that your customer pays off his or her debt in full. If this is not possible, we arrange payment by instalments and try to coordinate notarial instruments of debt and abstract acknowledgement of debt to secure your receivables and bring about payments once the customer has recovered financially. The last resort is to recover and realize movable goods for you. The various options that are offered to the customer are naturally discussed with you in advance. This basically applies to all the agreements we make with your defaulting customers on your behalf.
If none of the debt collection options have brought success, the receivable should be titled to prevent it from coming under the statute of limitations. Depending on the legal situation in your country, EOS will either take on this process for you or put you in touch with a specialized law firm. Our experienced staff and the lawyers under contract to EOS guarantee observance of all the prescribed methods and time periods. You are kept up to date at all times with regular reports.
Monitoring of receivables that have been pursued through the courts
If the debtor does not pay even after a title/writ of execution has been obtained, we continue to process the receivable for you. We send pre-litigation reminders and monitor your defaulting customer’s situation – for decades if you like – thereby achieving payment of the outstanding amounts.
International debt collection
International business relationships are both an opportunity and a challenge. Language barriers, cultural diversity and different legal systems can complicate the collection of receivables abroad. Our proposal: work together with a partner who supports you locally and also benefits from the backup of a worldwide network. We will assist you with our international know-how.
It doesn’t matter where your valuable customer relationships are: EOS processes your international receivables efficiently and with tact. You discuss your assignment with your local contact partner, who can ask for assistance from partners in our network if necessary. Our partners process cases with the help of our modern IT platform and observe all the prevailing quality and data protection standards.
Cross-border Product & Cooperation Manager
Tel: +49 40 2850-1764
EOS debt collection – your benefits:
- Help in securing incoming payments
- More time for your core business
- Maintenance of customer relationships
- Reduction in outstanding amounts
- Improved credit standing
The EOS Group offers you the debt collection service that suits your needs best.