Increase your success rate with telephone training

We’ll hit the right note!

Professional telephone training will increase your success rate. Talking to debtors on the phone and finding a joint solution that will enable them to repay their outstanding amounts gradually is a learnable skill. EOS will give you the required know-how and show you how to apply the right level of empathy and consequently improve your success rate when you remind customers by phone.

Reminders by telephone: individualized and professional thanks to telephone training

There are several good reasons for using the telephone when you remind customers of their obligations. By conversing one-to-one, you can focus much better on each debtorThe debtor owes an obligation to the creditor. Co-debtors are several persons who are liable for the same obligation. Within the framework of debt...

debtor’s specific situation and find a joint solution for settling outstanding amounts. Conversations of this kind, however, will succeed only if they are conducted professionally. That’s why it is important that you train your employees and ensure that they hit the right note in every situation.

Our telephone training will give your staff the special skills they need to remind customers by phone and cope with the psychological challenges that this involves.

Our colleagues from the EOS call centre can draw on many years’ experience and are happy to share their expertise as they offer different approaches for reminderWith a reminder the creditor requests the debtor to satisfy an obligation after it has become overdue. Legally, it presents a unilateral request...

reminder calls of all kinds.

Tips and tricks, as well as practical examples from our call centre, will serve to illustrate how debtors can be handled successfully in a variety of situations without being lost as customers. We’ll train your staff to conduct professional calls that are friendly but focused. This service will help you reduce your bad debts.

EOS telephone training – your benefits:

• We offer practical telephone training.
• We’ll show your staff how they can adapt flexibly to different situations on the telephone.
• We’ll provide you with suitable lines of argument for telephone discussions with debtors.

Finding a joint solution with debtors over the phone is a learnable skill. EOS will give you the necessary know-how with its professional telephone training.